Get started here

Launch your career in the exciting world of software support! Join a dynamic, passionate team and provide clients with world class support services.

If you want to:

 

  • Manage the IVR and Call routing
  • Be responsible for all reporting, analyzing and data quality for the support team and management
  • Be responsible for processing large amounts of information and making informed decisions related to the extracted data
  • Track trends and verify the integrity of data, and report on their progress to the support team leaders and management
  • Improve data quality and performance levels within the organization by monitoring and measuring all aspects of quality for the team
  • Provide a high standard of data quality awareness
  • Perform data quality checking, data clean-up and maintenance
  • Proactively improve the quality of reporting
  • Evaluate and identify where system enhancements are required
  • Handle administration, documentation and reporting for the team
  • Make pro-active support calls to ensure that all clients are satisfied and also conduct outbound call campaigns (seasonal)
    Escalate and track issues related to the team processes

And you have:

  • A bachelor's degree in a related field is required for this position
  • Previous experience in a data quality analysis capacity
  • Previous experience in supporting a Cisco Contact centre app
  • Proficiency with office applications such as word processing and spreadsheet software
  • +/- 6 months experience in administration, reporting, data quality analysis
    Data analysis, trending, reporting


And these essential skills:

  • Experience on contact centre systems
  • Audit Software Product knowledge
  • Excellent level of overall computer literacy
  • Basic IT knowledge and interest
  • Excellent reporting skills
  • Some understanding of auditing and financial environment and processes preferable
  • Attention to detail and accuracy
  • Good interpersonal skills
  • Creative
  • Excellent team player
  • Energetic
  • Ability to meet deadlines and handle pressure
  • Process driven
  • Ability to multi-task and work across different outputs
  • Fully proficient on Microsoft Office
  • Cisco contact centre experience
  • Experience with data extraction, report compilation and analysis
  • Basic IT knowledge and interest
Vector Smart Object (3).png (1)
Make your mark with us

Put your best foot forward on the journey to a new you at CaseWare Africa.