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Launch your career in the exciting world of software support! Join a dynamic, passionate team and provide clients with world class support services on a best of breed auditing software tool.

If you want to:

  • Assist clients with Annual Financial Statements (AFS) changes.
  • Provide telephonic support to users experiencing problems using the software, or inquiring how to use specific features.
  • Make pro-active support calls to ensure that all clients are satisfied.
  • Assist in testing new software and templates.
  • Partake in knowledge sharing, and the creation of regular Knowledge Articles, and proactively inform team leaders and manager of product and client trends.
  • Provide methodical technical guidance to customers, distribution partners, and colleagues as required.
  • Ensure an efficient and qualitative case handling by following the defined support processes and tools.

And you have:

  • No working experience required (Maximum of 1 year working experience if formal work experience has been acquired).
  • Experience in customer support environment and or accounting field.
  • Completed or completing a B.Com degree / National Diploma (Minimum NQF Level 6), with a minimum of 2nd year Accounting as a subject.
  • Excellent academic achievements within the specified qualification (Please note that academic transcripts will be requested).
  • Accounting taken as a major subject.

And these essential skills:

  • High computer literacy with an interest in IT.
  • Good understanding of auditing and financial environment and processes.
  • Training will be provided on division’s software packages.
  • Good interpersonal skills and can build rapport with people.
  • Strong organisational skills.
  • The ability to tolerate stress.
  • The ability to show initiative.
  • Customer focus.
  • Ability to meet deadlines and handle pressure.
  • Excellent communication skills.
  • An interest in software as well as IT and you are fully proficient in MS Office.
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Make your mark with us

Put your best foot forward on the journey to a new you at CaseWare Africa.