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Launch your career in the exciting world of software support! Join a dynamic, passionate team and provide clients with world class support services.

If you want to:

  • Provide telephonic support to users experiencing problems using the software, or inquiring how to use specific features
  • Assist in fixing client files
  • Make pro-active support calls to ensure that all clients are satisfied
  • Assist in testing new software and templates
  • Partake in knowledge sharing, and the creation of regular Knowledge Articles, and proactively inform team leaders and manager of product and client trends

And you have:

  • 6 to 18 months working experience in end-user support or IT technical support
  • Experience in customer support environment
  • Completed an IT related B.Tech/ B.Com/ B.Sc degree or National Diploma (Minimum NQF Level 6)
  • Excellent academic achievements within the specified qualification (Please note that academic transcripts will be requested)
  • Support Methodology (ITIL, 6 Sigma)

And these essential skills:

  • Good overall computer literacy ability
  • Good technical computer knowledge (SQL, Networking, Operating Systems)
  • LAN and WAN networking knowledge
  • Technical troubleshooting and problem solving skills
  • Training will be provided on division’s software packages
  • Good interpersonal and rapport building skills
  • Strong organizational skills
  • Ability to tolerate high levels of stress
  • The ability to show initiative and be a self-starter
  • Great attention to detail
  • The ability to be a collaborative team player
  • Customer focused
  • Excellent communication skills (verbal and written)
  • Full proficiency in Microsoft Office
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Make your mark with us

Put your best foot forward on the journey to a new you at CaseWare Africa.