Audit and Confirmations Support Consultant
Launch your career in the exciting world of software support! Join a dynamic, passionate team and provide clients with world class support services on a best of breed auditing software tool.
If you want to:
- Assist clients with auditing working papers' changes as well as using and navigating through Confirmation.com
- Provide support to users experiencing problems using the software or inquiring how to use specific features or the use of Confirmation.com
- Make pro-active client success calls to ensure that all clients are satisfied
- Assist in testing new software and templates
- Partake in knowledge sharing, and the creation of regular Frequently Asked Questions presentations, and proactively informing team leaders and managers of product and client trends
- Follow up on outstanding bank confirmations
And you have:
- No working experience required (Maximum of 1 year working experience if formal work experience has been acquired)
- This experience should have been gained within an accounting / financial or technical software support environment
- Experience in a customer support environment
- Completed/Completing a B. Com degree / National Diploma (Minimum NQF Level 6), with a minimum of 2nd year Accounting and Auditing as subjects.
- Excellent academic achievements within the specified qualification (Please note that academic transcripts will be requested)
- Support methodology training (ITIL, 6 Sigma)
- Accounting and Auditing taken as major subjects
And these essential skills:
- A good understanding of auditing, financial environment and related processes
- Training will be provided on division’s software packages
- Excellent troubleshooting and issue resolutions skills
- Experience with electronically licensed software
- Excellent communication skills – written and verbal (will need to document complex solutions)
- The ability to multi-task and work with little or no supervision
- The ability to work under pressure
- Good time management and priority handling skills
- Some interest in IT and you are highly computer literate
- Good interpersonal skills and can build rapport with people
- High Stress tolerance
- The ability to show initiative
- Customer focus
- The ability to meet deadlines and handle pressure
- A focus on being exceptionally well-organized, with great attention to detail
- The ability to be very process-driven
- Self-confidence and the capability to have difficult conversations with colleagues, clients, suppliers
- Full proficiency in MS Office
- Excellent working knowledge of MS Office
Make your mark with us
Put your best foot forward on the journey to a new you at CaseWare Africa.